Ejecutar empleado AI

curl --request POST \
  --url https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "conversation": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "whatsapp_user_id": "<string>",
    "username": "@mariana.lopez",
    "phone": "+52 55 1234 5678"
  },
  "ai_employee": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "instructions": "Responde al cliente que el descuento aplica hasta el viernes"
}
'

import requests

url = "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai"

payload = {
    "conversation": {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "whatsapp_user_id": "<string>",
        "username": "@mariana.lopez",
        "phone": "+52 55 1234 5678"
    },
    "ai_employee": {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "<string>"
    },
    "instructions": "Responde al cliente que el descuento aplica hasta el viernes"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    conversation: {
      uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
      whatsapp_user_id: '<string>',
      username: '@mariana.lopez',
      phone: '+52 55 1234 5678'
    },
    ai_employee: {uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a', name: '<string>'},
    instructions: 'Responde al cliente que el descuento aplica hasta el viernes'
  })
};

fetch('https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'conversation' => [
        'uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'whatsapp_user_id' => '<string>',
        'username' => '@mariana.lopez',
        'phone' => '+52 55 1234 5678'
    ],
    'ai_employee' => [
        'uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'name' => '<string>'
    ],
    'instructions' => 'Responde al cliente que el descuento aplica hasta el viernes'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai"

	payload := strings.NewReader("{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}"

response = http.request(request)
puts response.read_body

{
  "conversation": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  },
  "ai_employee": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "status": "processing"
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

Conversations

Ejecutar empleado AI

Ejecuta un empleado AI sobre la conversación.

Sin ai_employee → ejecuta el empleado AI asignado. Si la conversación la atiende un humano (ai_employee_id IS NULL), devuelve INVALID_ASSIGNEE_FOR_RUN_AI (409): el caller debe pasar ai_employee explícito o reasignar un AI con POST /conversation/ai-employee.
Con ai_employee → ejecuta ese empleado aunque no esté asignado a la conversación. Si coincide con el asignado corre como run_assigned; si difiere, como ejecución transient que no cambia ai_employee_id. Paridad con el botón “Ejecutar agente” del dashboard.

Identificación del empleado: ai_employee acepta uuid y/o name. Si pasas ambos prevalece name con fallback a uuid. Solo resuelve empleados operativos activos.

Preconditions:

Ventana de 24h abierta (WINDOW_CLOSED si cerrada). El AI responde al cliente — con la ventana cerrada el mensaje no se entrega.
Wallet del empleado a ejecutar OK.
Visión OK (fail-closed si hay items pending — el AI podría necesitar interpretarlos).
Grafo de action sets dentro del límite de profundidad (ACTIONS_DEPTH_EXCEEDED).

No aplica guard de inbox_status: la API puede ejecutar el AI sobre una conversación pending bajo responsabilidad del caller.

Ejecución asíncrona: los guards corren síncronos; si pasan, el endpoint responde 202 Accepted de inmediato y el empleado AI se ejecuta en background. La respuesta no espera al empleado — el run con reasoning puede tardar minutos. Los mensajes generados y el uso de tokens se notificarán por webhook (feature futura). Si un guard falla, se responde un 4xx síncrono y el AI no se ejecuta.

POST

{slug}

conversation

run-ai

Ejecutar empleado AI

curl --request POST \
  --url https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "conversation": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "whatsapp_user_id": "<string>",
    "username": "@mariana.lopez",
    "phone": "+52 55 1234 5678"
  },
  "ai_employee": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "instructions": "Responde al cliente que el descuento aplica hasta el viernes"
}
'

import requests

url = "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai"

payload = {
    "conversation": {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "whatsapp_user_id": "<string>",
        "username": "@mariana.lopez",
        "phone": "+52 55 1234 5678"
    },
    "ai_employee": {
        "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
        "name": "<string>"
    },
    "instructions": "Responde al cliente que el descuento aplica hasta el viernes"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    conversation: {
      uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
      whatsapp_user_id: '<string>',
      username: '@mariana.lopez',
      phone: '+52 55 1234 5678'
    },
    ai_employee: {uuid: '3c90c3cc-0d44-4b50-8888-8dd25736052a', name: '<string>'},
    instructions: 'Responde al cliente que el descuento aplica hasta el viernes'
  })
};

fetch('https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'conversation' => [
        'uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'whatsapp_user_id' => '<string>',
        'username' => '@mariana.lopez',
        'phone' => '+52 55 1234 5678'
    ],
    'ai_employee' => [
        'uuid' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
        'name' => '<string>'
    ],
    'instructions' => 'Responde al cliente que el descuento aplica hasta el viernes'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai"

	payload := strings.NewReader("{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://app.1to1.ai/api/v1/public/{slug}/conversation/run-ai")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"conversation\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"whatsapp_user_id\": \"<string>\",\n    \"username\": \"@mariana.lopez\",\n    \"phone\": \"+52 55 1234 5678\"\n  },\n  \"ai_employee\": {\n    \"uuid\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n    \"name\": \"<string>\"\n  },\n  \"instructions\": \"Responde al cliente que el descuento aplica hasta el viernes\"\n}"

response = http.request(request)
puts response.read_body

{
  "conversation": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  },
  "ai_employee": {
    "uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "status": "processing"
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

{
  "code": "INVALID_API_TOKEN",
  "message": "The provided API token is invalid or has been revoked. Generate a new one in Settings → API Token."
}

Autorizaciones

Authorization

string

header

requerido

API token emitido desde Settings → API Token del dashboard 1TO1 AI. Enviar en header Authorization: Bearer sk_1to1_...

Parámetros de ruta

slug

string

requerido

Slug del business, case-insensitive. Debe coincidir con el business del token.

Ejemplo:

"acme"

Cuerpo

application/json

conversation

object

requerido

Identificador de la conversación — exactamente UNO de los cuatro campos debe venir. Orden de resolución: uuid > whatsapp_user_id > username > phone. El lookup filtra por el business del token (defense in depth cross-tenant). Resolver por phone o username puede devolver 409 (PHONE_NUMBER_AMBIGUOUS / USERNAME_AMBIGUOUS) cuando varios contactos comparten el identificador — aplica a cualquier endpoint que acepte esta referencia.

Show child attributes

ai_employee

object

Empleado AI a ejecutar. Opcional: si se omite, se ejecuta el empleado asignado a la conversación. Si se pasa, ejecuta ese empleado aunque no esté asignado (transient — no cambia ai_employee_id). Acepta uuid y/o name; si pasas ambos prevalece name con fallback a uuid.

Show child attributes

instructions

string

Instrucciones adicionales que se pasan al empleado además del contexto de la conversación. Min 1, max 1000 chars (whitespace al inicio/final se trimea).

Required string length: 1 - 1000

Ejemplo:

"Responde al cliente que el descuento aplica hasta el viernes"

Respuesta

Run aceptado. Los guards (ventana, wallet, visión, depth) pasaron y el empleado AI se ejecuta en background — la respuesta no espera al empleado.

conversation

object

requerido

Show child attributes

ai_employee

object

requerido

Show child attributes

status

enum<string>

requerido

El run fue aceptado y el empleado AI se ejecuta en background. La respuesta NO espera al empleado — los mensajes generados y el uso de tokens se notificarán por webhook (feature futura).

Opciones disponibles:

processing

Ejemplo:

"processing"

Solicitar asistencia AI puntual Ejecutar grupo de acciones sobre una conversación

Introducción

Conceptos

Guías

Referencia de API

Ejecutar empleado AI

Autorizaciones

Parámetros de ruta

Cuerpo

Respuesta